Frequently asked questions

Collections are regularly launched and offer you a range of new colours and models. You can now find out what's new online in the Autumn / Winter 2012 collection. The new Spring / Summer 2013 collection will be available on our website and in our stores from November 2012.

If you are looking for a specific item, you can search on the search engine with the model name, colour or reference number (located in stores, for example). We invite you to browse all of our collections and products through product categories using the drop-down menu at the top of all website pages.

An item you would like to send as a gift can be delivered to a different address than the billing address. We will despatch the parcel with special gift packaging and we will send you the bill directly. When you place your order, you simply have to: * specify a different delivery address (by checking the box provided for this purpose), at the 'Details' stage, * at the 'Payment', stage, tick the box 'I want a gift box (available)'. You can also attach a personalised message for the recipient of the parcel.

We develop exclusive products, the most technical in the dance industry. Whether for warming-up or practice, with our classic ranges, we offer everything needed by the beginner, as well as the professional dancer. Shoe collections are inspired by dance codes and attitudes. By partnering with big names in design and up and coming young designers, Repetto remains at the forefront of fashion while keeping all its values ​​of authenticity. E.g.: Yamamoto, Comme des Garcons, Issey Miyake, Rodarte, Karl Lagerfeld, amongst others. Always seeking excellence, the Leather Goods collection is a continuation of the brand codes.

For more details please refer to the wording shown on each product page, where you will find the necessary information. You can also refer to the heading 'Care advice' available at the bottom of each website page.

We do not recommend that you fit an outsole under the sole of your Repetto shoe, if it does not have one. Indeed, the outsole would remove any flexibility in the sole, which is a special feature in our models. Moreover, the rigidity obtained by fitting an outsole may weaken the seam, as it would pull at the seams and may damage them.

It is not recommended to use shoe trees with Repetto shoes. Our leathers are so soft that you could deform or expand your shoe.

We advise you not to resole your ballerinas or any other Repetto shoe as it may result in considerable loss of flexibility. In addition, fitting an outsole could damage the seam and therefore the shoe.

The term 'genuine leather' means that the material is leather, and not split leather. Both materials are different in that the leather has a grain (the best part of the hide) while the crust from splitting of the leather does not have one.

Most of our shoes are made using the stitch and return technique and have a 5 mm sole like most shoes. The thickness is not visible from the outside. This manufacturing technique gives them comfort and flexibility.

The Repetto Atelier customisation service is always available within the Repetto store located at 22 Rue de la Paix, Paris. You can now make an appointment at the store, by calling +33 (0) 144718312 or by sending an email to the following address: atelierparis@repetto.com. This service is also permanently available at the Repetto store in Toulouse, at 25 rue de Metz and at Cannes' store: 65 rue d'Antibes. You can also use the services of our ephemeral Repetto Atelier which travels round out stores every month.

It was by making ballet shoes for her son Roland Petit that Rose Repetto developed a manufacturing process, the 'stitch and return' method. The sole is reverse stitched before being 'returned', which provides unmatched comfort and flexibility.

Manual finishing and numerous checks throughout the manufacturing process are made ​​to ensure comfort, quality and good appearance for each Repetto ballerina.

By constantly listening to dancers and through the excellent relationship we have with them, we keep abreast with their work. Forever striving to make them even more sophisticated, comfortable and high-quality, the Maison Repetto is continually innovative in its design of new products. and quality of our relationship with dancers, and we support the development of their work. Anxious to bring even more technical, comfort and quality, the Maison Repetto is continually creating new products. Since 2005, we have been working with the Technological University of Compiègne to develop 'soundless and painless' pointe shoes.

The customisation service for made-to-measure pointe shoes is available in several stores. You can contact our dance advisers at the following addresses: Paris (22, rue de la Paix): boutiqueparis@repetto.fr / Paris (51, rue des Francs Bourgeois): boutiquemarais@repetto.fr / Paris (24, rue de Chateaudun): boutiquechateaudun@repetto.fr / Lyon (36, rue du Président E. Herriot): boutiquelyon@repetto.fr / Marseille (24, rue Francis Davso): boutiquemarseille@repetto.fr / Bordeaux (47, Cours de L'Intendance): boutiquebordeaux@repetto.fr.

Each store respects the spirit of '22 rue de la Paix'. Repetto now has 10 stores in France's main cities: Paris (2nd arrondissement, 4th, 6th, 9th and 16th), Marseille, Lyon, Montpellier, Bordeaux and Lille. The network is also expanding internationally. Repetto stores are open in Japan and Korea. For the location of our stores, please go to the heading 'Repetto Boutiques' at the bottom of all website pages.

Repetto products are sold in our Repetto boutiques, as well as in department stores and with approved retailers. For the location of our sales outlets, please go to the heading 'Repetto Boutiques' at the bottom of all website pages.

The e-shop offers a wide range of designs. The online availability of items can vary by several days compared to availability in stores. Half sizes are not available for all designs.

Please consult the list of retail outlets under the the heading 'Repetto Boutiques' at the bottom of all website pages. You can also contact us at the following address: eshopserviceclient@repetto.com, and tell us the reference number and the item name. If you do not have any of these information, you can provide a specific description (shape, colour, material, heel, etc.), so that we can deal with your query as best as we can.

To be alerted by email of the availability of a size, simply click on the link 'Is your size no longer available?' if this link is on the product page. If it is not, please consult our list of retail outlets under the heading 'Repetto Boutiques' at the bottom of all website pages to check availability. You can also contact us at the following address: eshopserviceclient@repetto.com.

Some of our shoes are developed using a unique manufacturing process, 'the stitch and return'. For such shoes, your size may vary from your usual size, between half a size and a size more or less, depending on the shoe. For more information, please refer to the information shown on each product page when choosing the size.

You can check the size guide from each product page by clicking the '?' icon next to the drop-down menu of shoe sizes or other sizes. Please also see also the 'Size Guide' section at the bottom of all website pages.

Each item is presented in a product page detailing its characteristics (description, photos, zoom, composition, etc.). This page is available by browsing the different sections of the online catalogue. Then select the size / shoe size and / or colour you want and click 'Add to Basket' to the right of the screen. The basket at the top right of your screen counts the number of selected products. Move your mouse over the basket, and a simple summary will appear. If you click the box, you can access the contents of your basket. You can then decide to finalise your order, or continue shopping online. To finalise your order, you will be asked for all information necessary to process and despatch your order after confirmation by our services.

Our general terms and conditions of sale are available from the heading 'Terms' at the bottom of all pages. You can also view them at the final stage of payment when placing your order.

We offer two delivery methods: * Colissimo Standard Delivery: the delivery of items takes 2 to 5 working days from the date of despatch (excluding weekends and holidays). * TNT Express Delivery: for orders placed before 10am, excluding weekends and holidays, subject to confirmation of payment, we will prepare your order in the afternoon and hand it in to TNT in the late afternoon. TNT then guarantees delivery in Metropolitan France, including Corsica, within 24 hours after processing, excluding weekends and holidays. TNT delivery is not guaranteed on Saturdays. To check availability of the TNT delivery on Saturday mornings, please visit the website www.tnt.fr.

Delivery is possible in France, including Corsica.

When a parcel leaves the Repetto warehouse, to be sent to the address you provided when you ordered, you will receive an e-mail from the www.repetto.com website to confirm that your order has been despatched, along with a parcel tracking number. You can follow track the progress of your order in your secure personal 'Your Account' area, available on the website or by visiting www.repetto.com, with your parcel tracking number, on websites provided by Colissimo (www.colissimo.fr) or TNT (www.tnt.fr). You can then see where your parcel is. If after 5 working days you have not received anything and you have no delivery attempt note, please contact our Customer Service Department.

If you are not at home when your order arrives, your parcel will be delivered to the postal contact point indicated on the note left at your home. Your Colossimo parcel will be kept at the postal contact point for a period of 15 calendar days from the day after you receive the attempted delivery note. At the end of this period, the parcel will be returned. For a TNT delivery, an attempted delivery note will be left. You can then contact TNT Customer Services to schedule a new delivery time. If you do not contact them, the parcel will be left at the TNT parcel collection point closest to your place of delivery, and TNT Customer Services will inform you the address of the collection point. In the case where the timeout is attributable to you (the address you provided was not correct or you have failed to retrieve your parcel within 15 days), the cost of returning the parcel will be at your own expense.

First check that your order has been processed: following acceptance of your payment, you should have received an email confirming your order. An email was then sent to notify you of its despatch. In this email, there is a parcel tracking number. By visiting the Colissimo website (www.colissimo.fr) or TNT website (www.tnt.fr) you can find out exactly where your parcel is. If after 5 working days you have not received anything and have received no attempted delivery note, please contact our Customer Service by email at eshopserviceclient@repetto.com or by phone on +33 (0) 139561989 (standard call rate), Monday to Friday, 9.30am to 12am and 2.30pm to 5.30pm - French hours.

Payment can only be made by debit / credit card: Carte Bleue, Visa and Eurocard/MasterCard are accepted.

Once you have provided all information necessary to process and despatch your parcel, you can make payment by going to the 'Payment' stage during checkout. You then accept our terms of sale by checking the box provided for this purpose. The secure payment takes place in two steps: 1. You will first be redirected to the secure servers of our bank partner so you can enter data about your debit / credit card (card number, expiry date, name of cardholder, last 3 digits printed on the back of the card). 2. You will then be redirected to a new window for verification of your data by the 3D secure system on your bank's website. You will be asked to enter personal data (birth date of the card holder) or a secret code, depending on your bank. Checking the data entered verifies that you are the person associated with the card used. If you are not yet in possession of your 3D-Secure PIN, please contact your bank.

Our bank partner is the only party, through its secure area, to have any knowledge of your banking information. This information is not passed on in any way to the www.repetto.com website.

You can return items that do not suit you within 7 days of the date of receipt of your parcel.

Items will only be accepted as returned items if they are in their original packaging, complete (accessories, instructions, shoe box, plastic pouches), labelled, new, unworn, unwashed and accompanied by the return form (which can be download under the headings 'Return & Delivery' or 'Terms and Conditions' at the bottom of all website pages) carefully completed and including a copy of the delivery note.

Please send your returned items, under the conditions indicated above, to the following address: Endurance Logistique c/o DANSE Retours e-boutique 465 rue Fourny 78530 Buc.

If the conditions above are met and once the goods are received, checked and accepted by us, Repetto will refund the returned items at the price charged (delivery charges included), according to the method of payment for items by crediting the customer's bank account corresponding with the debit / credit card used for payment within 30 days of receipt by Repetto Retail of the returned items. When multiple items ordered on the www.repetto.com website have been sent only once (single parcel) and you decide, during the cooling off period, to return them in full, delivery charges will be refunded to you. However, if only part of the items ordered and despatchedat once are returned during the cooling off period, delivery charges will be at your own expense.

If you want to place an order with the Repetto e-shop, you will need to create an account. Your personal account information are safely secured and you can create, edit or delete your personal information and your address at any time. You will not have to re-enter these information for subsequent orders. You can also track the progress and delivery of your order. It is also possible to create an account without placing an order with the e-shop.

You can create an account when placing your order, or by clicking on the 'Your Account' link at the top left hand side of every page of the website site.

You can edit your personal information and your address, within your account, or when placing an order, or by clicking on the 'Your Account' link at the top left hand side of every page of the website.

Please send us your application (CV and cover letter) by email to recrutement@repetto.com. We will give you an answer as soon as possible. If it relates to an offer found on one of our partner websites, please indicate the name of the website and the ad number to facilitate processing of your request. We also invite you to visit our job offers available under the 'Contact' heading at the bottom of every page of the website (recruitment link).

For any enquiry or information, please contact the following Sales Departments: France Sales Department by phone on + 33 (0) 144718310, by fax at + 33 (0) 144718333 or by e-mail at adv@repetto.com, Export Department by phone on + 33 (0) 144718317, by fax at + 33 (0) 144718307 or by e-mail at export@repetto.com.

Our dance shoes and outdoor ballerinas are made according to craft techniques in our workshops in St Medard D'Excideuil in Dordogne.

We offer Colissimo standard delivery. The charge for express delivery within 24 hours by TNT is € 15 per order.

To be updated with news from the Maison Repetto, please subscribe to our newsletter using the form that you can find if you click on the heading 'Newsletter' at the bottom of all pages of the website.

Repetto Retail manages an electronic file which holds certain personal data about its customers. When an order is placed on the www.repetto.com website by new customers, this database is updated with information relating to them, which will, thereafter, enable us to better meet their expectations and facilitate assistance services provided by the e-shop Customer Services Department. This database has been the subject of a declaration pursuant to the provisions required by law relating to Data Files and Individual Liberties of 6 January 1978, amended by Act of 6 August 2004, under number 1372752. In accordance with the Law relating to Data files and Individual Liberties of 06 / 01 / 1978, you have individual right of access, withdrawal and correction, and may in this respect have information relating to it which is no longer relevant removed, by sending a request in writing to Repetto Retail, at the following address: Repetto – e-shop Customer Services Department - 465 rue Fourny 78530 Buc – France, or by email at the following address: eshopserviceclient@repetto.com

In accordance with the Law relating to Data files and Individual Liberties of 06 / 01 / 1978, you have individual right of access, withdrawal and correction, and may in this respect have information relating to it which is no longer relevant removed, by sending a request in writing to Repetto Retail, at the following address: Repetto – e-shop Customer Services Department - 465 rue Fourny 78530 Buc – France, or by email at the following address: eshopserviceclient@repetto.com