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Frequently asked questions

Here are the most frequently asked questions about our store.
If you do not find an answer to your question, contact our Customer Service.

    Commande Orders
  • How do I order online?

    First, discover the products offered in the online boutique by navigating through the various menu categories. You can also use the search box. In order to place your order, we invite you to follow the following steps: Step 1: select the article or articles and the correct size. Then go to step 2 by clicking on the ‘Add to cart’ then ‘View cart’. Step 2: Viewing the cart. When you are in your cart, please check the reference number, size and quantity selected. Validate the cart by clicking on the button ‘Proceed to checkout’. Step 3: Validation of the order in 4 phases 1. Identification: create your customer account or identify yourself using your existing customer account 2. Postal information: information on your invoicing and delivery addresses 3. Banking information: information on your bank account, acceptance of the General Conditions of Sale and final validation by your bank of payment via the 3D Secure system. 4. Confirmation of the order: you will receive an email confirming the order

  • What do I do if my delivery address is different from my invoicing address?

    When entering the details for the order, it is important to clearly differentiate between your invoicing address and your delivery address if they are different. In order to do this, after having completed your invoicing information, please tick ‘Send to a different address'. You can then enter your delivery details.

  • What if I want to send a present?

    When you place your order, all you need to do is state another address for delivery (by ticking the box ‘Send to a different address’). When you are at the ‘Method of delivery’ stage, you can tick the box ‘Add a personalized message’ and then add a personalized message for the recipient of the package, which will be delivered wrapped in tissue paper in a Repetto bag.

  • I have placed my order. Can I modify or cancel my order?

    Modifying an order (adding, deleting or changing an article) once the order has been registered is not currently possible. We can try to stop the delivery of your order, cancel it and reimburse you. You will then be able to place a new order for the articles you want. Unfortunately, we cannot guarantee success in stopping your initial order. Should you wish to cancel or modify the delivery address, please contact our Customer Service through our contact form or by calling 01 80 27 20 20 as soon as possible.

  • I did not receive the confirmation email. Is this normal?

    If your order has been registered, you will receive an email confirming the order at the email address associated with your customer account. If this is not the case, please check your spam emails and the email address associated with your customer account. For any additional information, please contact our Customer Service through our contact form or by calling 01 80 27 20 20.

  • How do I find a model or size that is no longer available on the website?

    We only sell products on our online boutique that are in stock. Where a product is stated as being unavailable or you are unable to select the size you want, this means that it is momentarily out of stock. Please, therefore, register with our product alert service. To do this, please click on the link ‘Your size is no longer available’/‘This product is momentarily unavailable’ on the right-hand side of the product page. In the scrolling menu, choose your size. If the article again becomes available, you will be sent an email.

  • How to choose my size?

    You can find Repetto advice on sizes in the specifications for each product. Please note that this advice applies in the majority of cases but may not suit you. The sizing systems are very different from country to country. To help you choose your size, the relevant tables are available on our website.

  • Client Account
  • How do I create a customer account on the Repetto online boutique?

    You can create a customer account when placing your order or by clicking on the link Create an account that is on the upper left-hand side of all of the pages of the website.

  • How do I connect to my customer account when I have forgotten my password?

    All you need to do is click on the ‘Password forgotten?’ link that is on the cart or customer account identification pages. You will then be asked for the email address that you used to create your customer account and you will be sent an email with a link that will enable you to reinitialize your password.

  • How do I modify a customer account on the Repetto online boutique?

    You can change your personal information, your password and your addresses in your account either when placing an order or by clicking on the Sign in link on the upper left-hand side of all of the pages of the website.

  • How do I delete a customer account from the Repetto online boutique?

    Pursuant to the Computers and Data Protection Law of 6/01/1978, amended in 2004, you have an individual right of access, deletion and rectification, so you can delete or change your personal information by sending an email to our Customer Service through our contact form

  • Protection of personal information

    Repetto Retail manages an electronic database that contains data of a personal nature relating to its customers. When an order is place on the www.repetto.com website by any new customer, this database records information relating to such person that will later enable it to better satisfy his needs and facilitate the assistance services provided by the Repetto Customer Service. This database is the subject of a declaration, as required by the Computers and Data Protection Law of 6 January 1978, amended by the Law of 6 August 2004 under the number 1372752. Pursuant to the Computers and Data Protection Law of 6/01/1978, amended in 2004, you have an individual right of access, deletion and rectification and you can delete or change your personal information by writing to Repetto Retail at the following address: Repetto, Customer Service, 30 Avenue de Messine, 75008 Paris, France, or through our contact form

  • Produit Products
  • How do I look after my Repetto products?

    Specific advice on looking after each product is available in the product specifications. You can also refer to the Taking care of your product heading on the bottom of each page of the website. A range of Repetto care products is sold in all of our Repetto boutiques.

  • Is it possible to have heels and soles added to my shoes?

    We strongly recommend that our customers do not resole their shoes because this places pressure on the stitching and, consequently, the added soles remove the suppleness and therefore the comfort of the shoes. The sewn-back stitching, unique to the Maison, may also break if the resoling is poorly carried out.

  • Is it possible to use shoe trees?

    It is not recommended that shoe trees be used for Repetto shoes. This risks deforming or expanding your shoe.

  • Where can I benefit from the personalised services provided by the Atelier Repetto?

    The Atelier Repetto is a personalized service available in some of our boutiques. If you want more information on the service, please go directly to our website.

  • Where can I benefit from made-to-measure services?

    Please contact the Dance Consultant in the boutique nearest to you. The points of sale with a Repetto ‘R’ pictogram are Repetto boutiques.

  • When are new models available in the boutique and online?

    We produce two collections per year. Each year, the Spring/Summer collection is placed online in November and the Autumn/Winter collection in June. New models are also presented throughout the season.

  • Where can I find Repetto articles in France and overseas?

    Please go to the page on our website that is dedicated to Repetto boutiques and resellers.

  • Paiement Payment
  • What methods of payment does the Repetto online boutique accept?

    Payment by credit card is, for the moment, the only method of payment proposed on the online boutique: Visa, Mastercard, American Express. Cheques, payment by Paypal, bank transfers or part payments are not payment solutions that are offered. We noted that your bank card must be registered with 3D Secure in order for the online payment to be validated. 3D Secure is a system of payment by way of authentication that enables reinforced security for your online purchases. Your bank offers this service for free for your payments by Visa, Mastercard and American Express. At the time of payment, your bank verifies the identity of the bearer of the card before validating the transaction (through, for example, a code sent by your bank by SMS, a date of birth...).

  • How do I pay by bank card on the Repetto online boutique?

    The online payment is made in three stages: 1. First, you validate your bank details (numbers on the front of your card, cryptogram on the back of the card and the date of expiry) by clicking on ‘Order and pay’ 2. Then you tick ‘I accept the sale conditions and am informed of my right to cancel’ and you click on ‘Validate the payment with the 3DS code’ 3. Lastly, you will be redirected to your bank’s website in order to obtain your 3DS code. Your order will be definitive once that code has been validated. 3D Secure is a system of payment by way of authentication enabling reinforced security for your online purchases. Your bank offers this service for free for your payments by Visa, Mastercard and American Express. At the time of payment, your bank verifies the identity of the bearer of the card before validating the transaction (through, for example, a code sent by your bank by SMS, a date of birth...). In the absence of a 3D-Secure code, the transaction is not registered and, obviously, your account is not debited. If your card does not include this 3D-Secure service, please contact your bank so that you can activate this service and place your order on our online boutique.

  • Is the online payment safe?

    Our website has an SSL (Secure Sockets Layer) certificate, guaranteeing the security of your information and bank account details.

  • Do you keep my bank account details?

    Our payment partner, Adyen, via its securised site, is the only entity that is informed of your bank account information, which does not transit in any way through the website www.repetto.com.

  • Does the online boutique sell duty free?

    Duty free is not currently offered on our Repetto online boutique.

  • Livraison Delivery
  • Where can you delivery to?

    Repetto currently delivers to addresses in France (including Corsica) and 12 other European countries: Austria, Belgium, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, the Netherlands, Portugal and Spain. For deliveries to these countries, go to our online boutique: www.repetto.com/en. Delivery to the following countries is also possible: to the United Kingdom: www.repetto.com/uk, to the United States: www.repetto.com/us, to Brazil:www.repetto.com/br, to Japan: www.repetto.jp

  • What are the different methods of delivery offered by the Repetto online boutique? What are the costs and delays for delivery?

    For the moment, we offer two methods of delivery to addresses in France: Standard delivery by Colissimo and Express delivery by TNT. Express deliveries to the other countries will be available soon. The costs and delays for delivery vary depending on the country and the delivery service chosen. For delivery in France, your order is delivered via Colissimo within 3 to 5 business days and via TNT within 24 hours to the address you choose. For an international delivery, your order is delivered via Colissimo within 3 to 8 business days. For Express orders, all orders placed before 10 a.m. on Monday to Thursday, not including weekends and public holidays, are sent the same day and delivered the following day. For any order placed on Thursday after 10h and Friday before 10h, the order is sent on Friday and delivery will take place on Monday. For a delivery to other countries, please go to the following pages: United Kingdom: www.repetto.com/uk United States: www.repetto.com/uk Brazil: www.repetto.com/br Japan: www.repetto.jp

  • How do I follow my order?

    When a package leaves the Maison Repetto warehouse to be sent to the address that you have indicated when placing your order, you will receive an email confirming the sending that contains a tracking link. You can then follow the progress of your order directly on the website www.colissimo.fr or www.tnt.fr . You can also consult the progress of the delivery of your package at any time by connecting to your personal account. Under the heading ‘Your orders’, you will find a summary of the orders you have placed on the Repetto E-boutique. By clicking on the link that is next to the status of your order, the number that monitors delivery of your order appears.

  • What happens if I am absent at the time of delivery?

    In the event of absence at the time of delivery, your package will be returned to the postal point of contact stated on the attempted delivery notice placed in your letterbox. Your Colissimo package will be kept at the postal point of contact for a period of 15 calendar days from the day after you received the attempted delivery notice. On the expiry of that period, the package will be returned to us. In relation to TNT, the service that Repetto has chosen is a home delivery with deposit at a package relay point in the event of absence. TNT will leave an attempted delivery notice and will deposit the package at a package relay point (without waiting for instructions from the recipient), except in certain circumstances (letterbox not accessible, for example). The package will be kept at the relay point for 10 days.

  • Retour Return
  • What are the Maison Repetto conditions for accepting and reimbursing a returned article?

    You have the possibility of returning any article ordered on the Repetto online boutique within 30 days following receipt of the article ordered. However, Repetto reserves the right to refuse the return of an article that does not comply with the following conditions: you have a period of 30 days following the date of delivery. Repetto reimburses the article returned by the customer if it has not been used, is accompanied by its ticket, is in its original state, is complete (accessories, notice, shoebox, plastic packaging…) and accompanied by a carefully completed return slip and a copy of the delivery slip. The return request results in the reimbursement of the article returned.

  • How do I make a request to return an article?

    The written request is made via your personal account. Only orders that have the ‘Sent’ status can be returned. Once you are connected to your account, in the category ‘Your orders’: - You will find the reference number for your order. On this line, you need to click on ‘See details’. - Once the window for your order is open, you can then click on ‘Return the product’. - You will be sent an email with a return slip, to be included with your package, that gives you details on the returning procedure You must keep the proof of the return, as you are responsible for its costs and risks. We recommend that you send the return using a tracking method.

  • How is the reimbursement made?

    Articles that are purchased online cannot be returned or reimbursed in Repetto boutiques. Articles that are returned incomplete, spoiled, damaged or dirty will not be reimbursed. The reimbursement will take place at the latest within 30 days following receipt of the returned article by crediting the card that you used when you paid online. We remind you that an interbank processing period is necessary (variable, depending on the bank) that can be up to two weeks from such date. If you have a deferred debit card, your credit may also be deferred by your bank even though the reimbursement has been carried out by our services. For a definitive return, you will also be reimbursed the sending costs (that you paid when placing your order). The costs of returning the article, however, remain payable by the customer.

  • Can I exchange an article via the online boutique?

    Exchanges are not, for the moment, possible via our online boutique. We therefore invite you to make a definitive return so that you can be reimbursed and place a new order. The possibility of exchanging is currently being studied and we hope to be able to offer the service soon.

  • Can I exchange an article purchased online in a boutique?

    For any request for an exchange in a boutique following a purchase from our online boutique, please contact our Customer Service by email through our contact form or by calling at +33 (0) 1 80 27 20 20. Any request for an exchange in a boutique requires prior validation from Customer Service and the boutique in question.

  • Contact Contact and
    News
  • Customer Service

    Customer Service can be contacted through our contact form or by calling from Monday to Friday (not including public holidays) from 9.00 am. to 7.00 pm. and Saturday from 10.00 am. to 5.00 pm. at +33 1 55 90 53 50. Repetto is particularly careful in the manufacturing of its articles. However, if you do find a defect, our Maison does not hesitate in accepting responsibility. Please first contact the boutique where you purchased the article, producing proof of purchase (sales receipt or bank statement). If you are unable to do so, please rapidly contact Customer Services by sending an email tthrough our contact form with information that may facilitate the processing of your request (photos and proof of purchase). We note that we cannot cover normal wear and tear, accidental damage or damage caused by the use of a solvent or abnormal use of the article.

  • Press relations

    You can find the contact details for our Press Office on our website

  • How do I apply for work experience or a job?

    You can apply (with resume and cover letter) by email to recrutement@repetto.com.

  • How do I become a partner of Maison Repetto?

    Please directly contact our France Sales Service

  • How do I open a Repetto boutique?

    Please go to our website where you will find the conditions for opening a Repetto boutique.

  • Where can I find a Repetto boutique?

    Please go to the page dedicated to Repetto boutiques and resellers. You can access the contact details for our points of sale (address, telephone number and opening hours).

  • How do I subscribe to the Maison Repetto newsletter?

    To follow news from our Maison, you can register for our newsletter by completing the online form.

  • How do I unsubscribe from the Maison Repetto newsletter?

    You can unsubscribe from our newsletter at any time in one click. The unsubscribe link is at the bottom of the page of any newsletter. In the event of difficulties, please do not hesitate to contact our Customer Service by email through our contact form.

  • Where can I find Repetto on the social networks?

    You can also follow the news by becoming: a fan of Repetto on Facebook, a follower of Repetto on Instagram: @repettoparis_official a follower of Repetto on: Twitter, a subscriber to Repetto on Pinterest.