Do you need to contact us for advice following a purchase made in-store or online ?
Have you consulted the most frequently asked questions and answers ?
- Track my delivery
Your order is normally prepared and released to our logistics partner within two working days.
Tracking via email :
When your package leaves our warehouse, you will receive an email with a tracking number.
By clicking on the link, you can track the status of your order directly on our partner’s site.
Tracking from your personal account :
You can also track your package by connecting to your personal account.
In the “Your orders” section, click on the link next to your order status to enter the tracking number.
- Returning an order
If the size or style isn’t right, you can return an order. To do so, you have 14 working days from the date of receiving your order to connect to your personal account to fill out a “Return form” and send us back the article(s) in question. Only new, unworn and unwashed items in their original packaging will be accepted.
In the “Your orders” category, click on the order in question and then on “Return this product” for the product that you wish to return. Once your return request has been confirmed, you will receive an email with the “Return form” to print and fill out before sending us back your package.
Subject to the acceptance of the returned articles, Repetto will refund you for the articles at the billed price, including shipping fees. In the event of a partial refund, the delivery fees associated with the shipment will remain at your expense.
The warehouse return fees will remain at your expense. We recommend that you return your order via registered post and advise you to retain proof of your return.
- Exchanging an article
Online exchange :
Please note that Repetto does not do any online exchanges, only refunds.
If you want to exchange an article, you are welcome to return it and then make a new order with the desired size and model, under “Return an order”.
In-store exchange :
You are welcome to come directly to one of our boutiques in order to exchange a size or model. The exchange will only be accepted for new, unworn articles in their original packaging, along with proof of payment and solely for an article of equal or greater value than the one returned. We strongly suggest that you contact your preferred boutique prior to your visit to ensure the availability of the model that you’re looking for. You can find the list of our boutiques by clicking here. Please note that no refunds can be made in-store.
- Track my return and refund request
When you return an order, a period of 15 days following the receipt of your package is sometimes necessary for our teams to inspect the returned items and refund the credit card associated with the order. To better track your return, we suggest you return the item via registered post so as to track its progress to our warehouse. We remind you that in the case of a final return, the associated fees are the customer’s responsibility.
Please note that additional interbank processing time may be required for refunds. This time varies from bank to bank and can take up to two weeks from the date of the transfer. If your card is a differed debit card, the credit may be delayed.
Once our teams have confirmed the refund, you will receive an email notification.
If your question isn’t among them, we encourage you to consult our FAQs, where you can find answers to the most frequently asked questions.
If you do not find the answer to your question, our customer service is ready to help you from Monday through Friday, from 9:30 a.m. to 12:30 p.m. and 2:00 p.m. to 5:30 p.m.
You can contact us using the form below or by telephone at +33 (0)1 75 85 04 02.
We’ll get back to you as soon as possible.
