Order
- How do I order online?
First, discover the products offered in the online boutique by navigating through the various menu categories. You can also use the search box. In order to place your order, we invite you to follow the following steps: Step 1: select the article or articles and the correct size. Then go to step 2 by clicking on the ‘Add to cart’ then ‘View cart’. Step 2: Viewing the cart. When you are in your cart, please check the reference number, size and quantity selected. Validate the cart by clicking on the button ‘Proceed to checkout’. Step 3: Validation of the order in 4 phases 1. Identification: create your customer account or identify yourself using your existing customer account 2. Postal information: information on your invoicing and delivery addresses 3. Banking information: information on your bank account, acceptance of the General Conditions of Sale and final validation by your bank of payment via the 3D Secure system. 4. Confirmation of the order: you will receive an email confirming the order- What do I do if my delivery address is different from my invoicing address?
When entering the details for the order, it is important to clearly differentiate between your invoicing address and your delivery address if they are different. In order to do this, after having completed your invoicing information, please tick ‘Send to a different address'. You can then enter your delivery details.- What if I want to send a present?
When you place your order, all you need to do is state another address for delivery (by ticking the box ‘Send to a different address’). When you are at the ‘Method of delivery’ stage, you can tick the box ‘Add a personalized message’ and then add a personalized message for the recipient of the package, which will be delivered wrapped in tissue paper in a Repetto bag.- I have placed my order. Can I modify or cancel my order?
Modifying an order (adding, deleting or changing an article) once the order has been registered is not currently possible. We can try to stop the delivery of your order, cancel it and reimburse you. You will then be able to place a new order for the articles you want. Unfortunately, we cannot guarantee success in stopping your initial order. Should you wish to cancel or modify the delivery address, please contact our Customer Service through our contact form or by calling 01 80 27 20 20 as soon as possible.- I did not receive the confirmation email. Is this normal?
If your order has been registered, you will receive an email confirming the order at the email address associated with your customer account. If this is not the case, please check your spam emails and the email address associated with your customer account. For any additional information, please contact our Customer Service through our contact form or by calling 01 80 27 20 20.- How do I find a model or size that is no longer available on the website?
We only sell products on our online boutique that are in stock. Where a product is stated as being unavailable or you are unable to select the size you want, this means that it is momentarily out of stock. Please, therefore, register with our product alert service. To do this, please click on the link ‘Your size is no longer available’/‘This product is momentarily unavailable’ on the right-hand side of the product page. In the scrolling menu, choose your size. If the article again becomes available, you will be sent an email.- How to choose my size?
You can find Repetto advice on sizes in the specifications for each product. Please note that this advice applies in the majority of cases but may not suit you. The sizing systems are very different from country to country. To help you choose your size, the relevant tables are available on our website.- How to identify fraudulent websites?
Beware of fraudulent websites offering Repetto products at knock-down prices. It appears that certain websites are attracting consumers by prominently displaying photographs of products from the Repetto brand at greatly reduced prices. These sites are not authorised dealers, however, and are using the Maison Repetto image illicitly for the sole purpose of offering counterfeit copies of our products for sale and/or fraudulently obtaining the banking details of internet users. Consumers who have made online payments on these sites have had money debited from their accounts without receiving any products in return (or have received counterfeit products).
Maison Repetto works only with approved dealers. Please feel free to contact our Customer Service on +33 (0) 1 55 90 53 50 to verify that a website you intend to use genuinely belongs to one of our distributors.
Additionally, here are a few signs to look for to avoid falling into the trap of using a fraudulent site:
- The site is offering particularly high discounts
- The account creation and/or payment process is carried out using http, whereas it should be using https (indicated by a padlock icon in the browser address bar).
- The appearance and design of the website is not up to the standards you would expect from the brands represented.
- Links to social media accounts either do not work or take you to the website's home page, which means they are fake links.
- The terms and conditions of sale are not visible and/or are in a language other than English and/or do not include full contact details for the company operating the website or its customer service (especially the postal address and telephone number).- What to do if you come across a fraudulent website?
If you think the website you are visiting may be fraudulent, carefully note down the site's address and contact our Customer Service straight away on +33 (0) 1 55 90 53 50. Our advisors will be able to assist you and confirm whether or not the site belongs to one of Maison Repetto's authorised dealers. We advise you not to enter any personal information or any banking details until you are certain of the authenticity of a website.
